Frequently Asked Questions
If you still have questions, feel free to contact us by form, phone, or email.
Yes, we do offer discounts for bundled services. Bundling multiple services allows us to streamline our operations efficiently, and we pass those savings on to you. If you're interested in hiring us for multiple services, please ask about our bundled service discounts, and we'll be happy to provide more details.
Our cancellation policy allows clients to cancel or reschedule services with at least 24 hour notice before the scheduled appointment without incurring any fees. However, cancellations made within 24 hours of the appointment may be subject to a cancellation fee depending on the type of work being done. We understand that unforeseen circumstances may arise, and we strive to work with our clients to find fair and flexible solutions.
Our company specializes in providing services for small to medium-sized residential properties. While our primary focus is on residential clients, we are also equipped to handle small commercial projects, provided they align with the scope of our services. If you have a smaller commercial space that needs attention, we’d be happy to discuss how we can meet your needs.
If inclement weather is expected on the scheduled day of service, the safety of our team and the optimal results for your property are our top priorities. In the event of bad weather, we may need to reschedule the service to a more suitable time. Our team closely monitors weather conditions, and if any adjustments are necessary, we will promptly communicate with you to discuss alternative arrangements. Your understanding and cooperation are greatly appreciated as we strive to provide efficient and safe services.
We value your feedback and are committed to ensuring your satisfaction. To provide feedback or address any concerns about our service, you can:
1. Contact us directly at 818-398-3462.
or
2. Send an email to zerrmanagement@gmail.com.
Your input helps us continually improve, and we appreciate the opportunity to address any concerns promptly.
Before a scheduled service, you can prepare by:
1. Clearing the area of toys, furniture, and obstacles on the job site if necessary.
2. Marking any specific areas needing attention.
3. Ensuring pets are secured or safely indoors.
4. Communicating any special instructions or concerns to our team.
These steps help our team work efficiently to meet each jobs specific needs.